Documentation

Using Confidence

Analyze a live Zoom, Microsoft Teams, or Google Meet session from the Confidence website, or upload a recording. In-meeting side panel support is Zoom only, via the Verlo Confidence Zoom App.

In your browser

Use Confidence in a web browser to analyze a live Zoom, Microsoft Teams, or Google Meet session you are hosting, or to upload a recording. You do not need to install a Zoom, Teams, or Meet app for this path.

Adding

1. Create a Confidence account at Verlo.ai and sign in.
2. Open your analysis library after sign-in.
3. No marketplace install is required. You will paste a Zoom, Teams, or Google Meet invite link when you start a live analysis.

Using

1. Start or join the Zoom, Microsoft Teams, or Google Meet session you want to analyze (you should be the host or a co-host / organizer).
2. In Confidence, choose Analyze a live meeting (or Start Live Analysis).
3. Paste the meeting invite link. For Zoom, the recorder joins as Verlo Recorder unless your account is already connected. If the meeting only allows signed-in Zoom users, connect Zoom when asked and the recorder joins as you. Stay in the meeting, enter an interview title, and start analysis. Teams and Google Meet skip Connect Zoom.
4. Admit “Verlo Recorder” if the platform shows it in a waiting room or lobby.
5. Watch the live transcript and analysis in the browser. Conclude when you are done. Completed sessions stay in your library.

You can also upload a recorded meeting or other audio/video file from the library instead of analyzing live.

Removing

There is no Zoom, Teams, or Meet app to uninstall for browser-only use. To stop a live session, click Conclude in Confidence. To stop using the product, sign out. You can delete saved analyses from your library.

In a Zoom meeting

Embedded analysis in the meeting side panel is available for Zoom only, via the Verlo Confidence Zoom App. Microsoft Teams and Google Meet are not supported in-meeting; use the browser path above for those platforms.

The Verlo Confidence Zoom App runs in the Zoom Desktop Client so you can start analysis without leaving the meeting. Only the meeting host or a co-host can start analysis. The Zoom web client and mobile clients are not supported.

Adding

1. Open the Zoom App Marketplace (marketplace.zoom.us) while signed in to Zoom.
2. Search for Verlo Confidence and open the listing.
3. Click Add, review the requested permissions, and click Allow.
4. The app then appears under Apps in Zoom meetings on your account.

Using

1. Start a Zoom meeting as host (or join and be promoted to co-host) in the Zoom Desktop Client.
2. Open Apps and select Verlo Confidence. The app loads in the side panel.
3. Sign in with your Confidence account if prompted.
4. Connect Zoom when prompted (one-time). Stay in the meeting while we record.
5. Start analysis of the current meeting. If your account is set to auto-start, analysis begins after Zoom is connected.
6. Admit “Verlo Recorder” if Zoom shows it in the waiting room.
7. Follow the live transcript and analysis in the side panel. Click Conclude when finished.
8. Use Open Library to view saved results in your browser. The library does not run inside the Zoom panel.
9. To switch accounts, click Sign out on the Start Analysis screen after you conclude, then sign in again in the panel.

Participants may be asked to consent to recording and analysis. If Verlo Recorder was removed from the waiting room instead of admitted, Zoom will not let it rejoin the same meeting — end and restart the meeting, then start analysis again.

Removing

1. Sign in to the Zoom web portal or open the Zoom App Marketplace.
2. Go to Manage → Installed Apps (or your account’s Apps list).
3. Find Verlo Confidence and choose Remove or Uninstall.
4. Confirm the removal. The app will no longer appear under Apps in your meetings.

Removing the Zoom App does not delete your Confidence account or library. To sign out of Confidence without uninstalling the app, conclude analysis if one is running, then click Sign out on the Start Analysis screen. Sign in on the website to manage saved analyses.